Terms & Conditions

Important Note

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In General

  1. These general terms and conditions (hereafter: Conditions) apply to all offers, orders, and agreements of Redliro to the exclusion of any other general terms and conditions these Conditions apply.
  2. These Conditions apply to all legal relationships where Redliro is the supplier of goods or services.
  3. In these Conditions “Customer” means each natural person or legal entity who enters into a legal relationship with Redliro.
  4. By accepting placing the customer also accepts the applicability of these conditions.
  5. A deviation from the provisions contained in these Conditions can only be made in writing and solely by Redliro, in which case the other provisions will remain unimpaired.


  1. Payments can be used with PayPal, Credit Card, Sofort, Giropay, iDeal, and Dotpay.
  2. When paying in a different currency than the US, the exchange rate at the time of payment will apply.
  3. Cheques will not be accepted by Redliro
  4. Unless expressly agreed otherwise by Redliro, the customer shall not be entitled to any discount, deduction, or set-off against any payment.


All prices on Redliro are conditional, if anything for graphical or typing errors.


  1. Delivery of all products and services takes place within the
  2. Redliro cannot guarantee the availability of all the products. When there is a shortage Redliro will inform the customer.
  3. The delivery period starts when the order has been placed and the payment has been received by Redliro.
  4. Delivery takes place at the moment the consumer or a person on behalf of the customer receives the shipment at the delivery address as stated on the order.
  5. The customer is obliged to inspect the products on delivery to determine whether they conform to the agreement. If the packaging is missing or damaged, the customer must open the packaging in the presence of the forwarder and inspect the goods for damage and the customer must document any damage on the delivery note. If the damage is identified as the result of defective packaging, the customer can refuse the product and return it to the forwarder. The customer must provide written reasoned notification to Redliro of any (transport) damage or other deficiencies as quickly as possible and certainly within two (2) working days of delivery.
  6. Redliro has the right to deliver orders with multiple items in partial deliveries shipped from the warehouses that Redliro deems fit. Of course, Redliro will always bundle as many items together as possible. When items are not available delivery will be later or an alternative will be chosen when the customer agrees.
  7. If for reasons other than those mentioned in point 4.6 the order is refused Redliro is entitled to dissolve the agreement.


  1. Orders can be returned within 14 days of receiving. Before returning the return form should be filled out and sent. After approval by Redliro returns can be made providing that the items are new and in original packaging complete with all accessories and manuals. The customer is responsible for good packaging. After Redliro agrees to your request for returning, please send back the product and provide the tracking number and tracking query link to Redliro within 7 days. Otherwise, the request will be processed as expired. For returns under warranty, the same form is to be used. The return form can be applied for via hello@redliro.com.
  2. To enjoy this policy (Orders can be returned within 14 days upon receiving), the products should be in new condition, complete, and in original packaging.
  3. We will ask for pictures, if upon receiving user markings are found or the product is incomplete costs will be deducted.
  4. The costs for sending an order back to our warehouse in Poland will not be refunded.

Distance Selling Regulations / Cooling-off period

  1. If the customer wishes not to take delivery of a product for whatever reason, the customer is entitled to return the product to Redliro within fourteen (14) days of delivery. For this, please contact us via hello@redliro.com. A return form will be sent to you. After filling out the return form and approval by Redliro the product(s) can be returned. Please note that return shipments will only be accepted if they are returned undamaged and in the original packaging and complete. Remember to always include the approved return form with the shipment without this form the shipment will not be accepted. This also applies to returned goods under warranty. The costs for the return shipment are to be paid by the customer.
  2. Requirements for returns are as follows:

The item should be as new in original packing and complete with manuals, original invoice, and approved return form. The packaging should be good.

  1. Returns can only be applied within fourteen (14) days of receiving the shipment.


  1. Redliro can not be held liable for damages caused by inappropriate usage, incompetence, and incorrect assembling.
  2. In no case is Redliro responsible nor can be held responsible for loss or damage during the return transport. When the packaging has transport damage.

Force Majeure

  1. Without prejudice to other rights to which they are entitled, in the case of force majeure, Redliro has the right if they so desire to suspend the execution of the order or dissolve the agreement without judicial intervention, by notifying the client in writing and without Redliro being liable for any compensation, unless this would be unacceptable according to the standards of reasonableness and fairness under the given circumstances.
  2. Force majeure is understood to mean every shortcoming that cannot be attributed to Redliro because no blame is attributable to them and they cannot be held responsible under the law, legal act, or generally accepted practice.

Images and Product Information

Images and product information on the Redliro site are there to illustrate the product(s). Redliro cannot be held liable in any way for damages due to inaccurate pictures or information on the website. On the other hand, Redliro will do everything to represent the products as accurately as possible.

    Shipping Costs

    1. Redliro will charge shipping costs for every shipment if not stated otherwise. These costs are dependent on the forwarder, the location of the shipping address, weight, and size.
    2. Redliro will use the guidelines of the forwarder to state the price for the shipment. The customer may ask for a quote of the costs or additional services before shipping. Redliro is free to change the shipping location and shipping costs as it deems fit. In case this happens, the customer will be notified.
    3. The customer bears a responsibility to give correct data. When the delivery address is not correct the costs for a second shipment to the amended delivery address are for the customer to bear.

    Applicable Law

    1. On all offers by Redliro, agreements between Redliro and third parties, or agreements resulting thereof only Dutch German UK Law applies.
    2. The scope of application of the Vienna Convention on Contracts of Sale (CISG) is explicitly precluded.
    3. When you are a merchant, a legal entity of a company,or a public legal entity any disputes are between Redliro and you. Settlement before a legal court is excluded.
    4. If for any reason you are not pleased with the supplied products or services of Redliro please put it into words and send an e-mail to support@Redliro. We will contact you within fourteen (14) days.


    1. The customer needs to fill out the return form to apply for RMA. Please write us via:hello@redliro.com and the form will be sent to you. After approval, the product(s) can be sent in at the expense of the customer to the address as stated on the return form.
    2. The filled-out and Redliro-approved return form needs to be sent in together with the shipment and the original Redliro invoice. Without these, the RMA cannot be handled.
    3. Redliro cannot be held liable for any loss of data or presets due to RMA handling. To prevent this, take some time to make a backup.
    4. The RMA handling at Redliro is based on Carry-in conditions. This means that products are sent in for repair at the customer's expense. The costs for the shipment back to the customer are for Redliro.
    5. If a RMA request has been found unjustified the customer will be notified. Then repairs and or return shipment will follow in dialogue with the customer and the expenses will be for the customer to bear.
    6. The RMA handling will take up to 6 weeks. Redliro will do everything to keep the handling time as short as possible.
    7. The customer is liable for any damages or loss during transport and cannot be recouped from Redliro.

    Other Conditions

    1. Even when Redliro has allowed deviations from these Conditions over a short or longer period, whether tacitly or not, Redliro’s right to seek immediate and strict observance of these Conditions remains in force.
    2. Any flexibility in the application of the Conditions by Redliro does not entitle the customer to any rights to it.
    3. If one or more of the provisions in these Conditions or any other agreement with Redliro, should conflict with any applicable statutory regulations, the applicable provision will become ineffective and Redliro will replace it with a new comparable provision acceptable in law.
    4. Redliro is entitled to use third parties for the execution of the Order(s).


    By placing an order, the customer gives Redliro permission to use personal data in the sense of Personal Data Protection Act. The data will only be implemented to carry out services and will not be given of sold to third parties.