Faqs

Frequently asked questions

Orders & shipping

How do I place an order?

Browse our collection and select your treadmill. Add items to your cart and follow the checkout steps to complete your purchase. You’ll receive a confirmation email once your order is placed.
Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us as soon as possible. While we can’t guarantee changes, we’ll do our best to assist.
How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery is expected within 4-10 business days.
Do you offer international shipping?

No, Please note that we do our best to provide shipping services to all of our customers across the United States. However, due to certain limitations, we are unable to deliver to the following areas:
1) Hawaii & Alaska
2) U.S. Territories and Freely Associated States: Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Palau, Federated States of Micronesia, and Marshall Islands.
3) APO/FPO Military Addresses: AA, AE, and AP

Returns & exchanges

What is your return policy?

We accept returns within 30 days of delivery, For more details, please read our return policy.
How do I start a return or exchange?

To begin a return or exchange, please contact our support team with your order number. We’ll provide step-by-step instructions to guide you through the process.
Who covers return shipping costs?

Return shipping costs are the customer’s responsibility unless the item is defective or an incorrect item was sent.

Payments & support

What payment methods do you accept?

We accept major credit cards, and other secure payment options that are available at checkout.
Is my payment information secure?

Yes. All payments are processed through encrypted and secure payment gateways to protect your personal information.
How can I contact customer support?

You can reach us through our contact form or by email. Our team responds within 24 hours on business days.
Need help?

Contact us

Have a question? Fill out the form and we’ll respond within 1–2 business days.

Fast delivery

Orders are processed quickly and shipped with trusted partners, ensuring your pieces arrive smoothly and on time.

Easy returns

If something doesn’t feel right, returning your item is simple, clear, and designed to be completely hassle-free.

Secure payments

All transactions are protected with secure encryption, so you can shop confidently and check out with ease.