FAQs

Q: What is the return policy?

A: Normally, Redliro applies the warranty period of 12 months on all products, and we respect the rights and claims the Customer has in possession.

Q: What can I do if I want to cancel my order?

A: For this, Please contact our customer service at service@redliro.com to cancel the order.

Q: How can I activate my warranty?

A: The warranty can be now activated via the official site:

https://www.redliro.com/pages/active-your-warranty

Q: Can I use a credit card to pay for my order?

A: We’re using PayPal to process secure payments. PayPal accepts MasterCard, VISA, American Express, Discover, and bank transfers (debit cards).

Q: What kinds of rights could I gain if I subscribe to Redliro’s newsletters?

A: When you successfully subscribe to Redliro’s newsletters, you are allowed to gain corresponding points (please refer to official notices if you’d like to get the details). Then you could have a check for the reward by clicking “Vip Center -- My Points”. Also, you are able to enjoy some subscriber-only benefits, gain email-only prices, firstly know the activities in special events, and firstly acquire related information about new items.

Q: What can the points be used for?

A: You can use points to change into coupons or free gifts.

Q: Who can obtain the points for the newsletter subscription?

A: The points can be only gained by first-time subscribers. If you had subscribed to Redliro’s newsletters and then unsubscribed to them before, you are not allowed to obtain the points again. Additionally, an email address is forbidden to subscribe to repeatedly to obtain points.

Q: What should I do if the item is delivered missing some of its parts?

1. Contact us first, with your order number and product code; we will help to clarify what part is missing.
2. For major, expensive, and integral product parts we may need to follow it up as a "lost/stolen in delivery"
3. If the part is small or an accessory, we will most likely be able to help you by simply re-sending

Q: What if the product is broken?

Assuming the product is still under warranty and was not physically damaged, you can return it to Redliro and we will repair it. Please consult customer support and do not send back any products before contacting our customer service.