Our Payment system is not working just yes; No worries, get your favorite product by seamlessly and securely purchase through our Amazon store.

If you'd like to get further information or have any questions regarding the products, feel free to contact our customer service team at SERVICE@REDLIRO.COM.

We appreciate your patience and support!❤️

Feel free to contact our customer service at service@redliro.com and get faster service by having these details ready:
● Order Number
● Detailed Description & Photo(s) or Video(s) of Malfunction
● Reciept Information: Name, Address, and Phone Number

We offer a 12-month warranty on all our products. You can activate the warranty here.

● The warranty service is only applicable to products purchased through official Redliro stores (such as Amazon, Walmart, etc.). For products bought through authorized retailers, distributors, or the second-hand market, please contact them directly for warranty information.

● The warranty does not cover issues not related to product quality, such as natural disasters or accidental damage

● For products that are not eligible for warranty or whose warranty period has expired, if you need replacement parts, you may need to cover the associated costs, including the cost of the parts and shipping fees. Replacement parts will typically be delivered to you within 7-15 days after you provide proof of payment.

For more details, please visit: Warranty & Return

If you have any questions about the warranty service, please contact our customer service team at service@redliro.com and provide your order number, the issue you're experiencing, and any relevant evidence (photos/videos).

1. Our product is generally shipped by FEDEX express.

2. Most of our products come with free shipping; however, a few listings may incur additional shipping fees due to their distant warehouse locations.

3. Our largest warehouse is located in the US. The item will be shipped from CA or PA according to the stock situation and your address.

4. Door-to-Door Delivery: The treadmill should be purchased through the listing marked by the seller shipment service, such as SHIPPED BY REDLIRO. Once the order is placed, immediately contact us at service@redliro.com to apply a signature service for dual insurance to ensure that this item will be shipped to your door.

No need to worry, the crease is a normal result of the belt connection process during treadmill assembly. When the head and tail of the belt are joined together, they undergo high-temperature compression, which creates this crease. Rest assured, it won't impact the treadmill's functionality in any way.

Rest assured, every product you buy from our official Amazon store is a genuine Redliro product. We stand behind our products with a one-year warranty and lifetime technical support. Your satisfaction is our priority!

We're working on a debranding strategy to focus on resource conservation and environmental sustainability. This means we're reducing the visibility of logos and other brand elements. Many top brands like Nike, Coca-Cola, and Starbucks do this too.

We're dedicated to creating a healthy lifestyle with high-quality fitness equipment while also doing our part to protect the environment. Thank you for your understanding and being a part of our journey!